Return & Exchange Policy

We adhere to customer-oriented service principles and provide standardized return and exchange services for all women’s handbag products, offering a 30-calendar-day return window calculated from the official order delivery date. To qualify for return or exchange, all submitted items must remain completely unused, uncarried, unwashed, and unmodified, retaining original brand-new conditions without any traces of daily use. All original factory accessories must be fully intact, including outer cartons, dust bags, protective foam, safety seals, product tags, labels, adjustable straps, chains, and instruction manuals. Custom personalized handbags, customized printed products, and final sale clearance items are strictly non-returnable and non-exchangeable due to customized attributes and special sales rules. As delicate fashion accessories with strict secondary sales standards, any products that have been worn outdoors, loaded with items, cleaned, artificially damaged, privately altered, improperly stored, or structurally adjusted are ineligible for return. Items with obvious carrying traces, fabric wrinkles, surface dirt, hardware abrasion, chain loosening, and extrusion deformation will be rejected for return applications to guarantee consistent product quality and fair shopping standards for all customers. To initiate a return request, customers must submit an application through the official website background with a valid order number and detailed problem description. After our professional team reviews and approves the application, customers will receive an official return authorization number and standardized return shipping guidelines. Customers are fully responsible for all return shipping fees and transportation risks unless the product has factory defects, transit damage, wrong delivery, or missing accessories caused by our warehouse errors. We strongly recommend using trackable logistics services and completely restoring original protective packaging during return shipment to prevent secondary extrusion deformation, surface contamination, and hardware damage, which will invalidate return qualifications. After we receive, inspect, and confirm the returned product fully complies with official return standards, we will process refunds or store credit exchanges within three to five business days. All refunds will be returned through the original payment channel, and the specific arrival time depends on the processing efficiency of the corresponding payment institution. Direct exchanges for different colors, sizes, or styles are not supported; qualified returned products can only be converted into store credits for new purchases. For unresolved return and exchange questions, customers can check the official FAQ page for detailed professional guidance and support services.